GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF VERKEHRSBÜRO HOTELLERIE GMBH AS OPERATOR OF THE CAMPSITES WIEN WEST AND NEUE DONAU

§ 1 Scope of application

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to services provided by Verkehrsbüro Hotellerie GmbH as operator of the campsites Wien West and Neue Donau (hereinafter referred to as “Operator”) to the “Guest” and other contractual partners (both hereinafter referred to as “Contractual Partner”).

1.2. The Contractual Partner undertakes to comply with these terms and conditions as well as all commercial or other regulations.

1.3. The Operator’s services consist especially in the paid rental of the campsite, the camping pitches, the permanent pitches, the tiny houses and other overnight accommodation, the provision of common areas on the campsite (sanitary facilities, reception, catering, etc.), the sale of food and beverages, and all other services associated with the operation of a campsite.

§ 2 Conclusion of contract | Contract amendments | Payment

2.1. All prices in the current price list are stated in euros (€). Unless otherwise specified, the prices quoted include all taxes and duties and are valid until further notice.

2.2. The maximum length of stay at the campsite is 14 days.

2.3. The Contractual Partner confirms with their booking that they have reached the age of 18.

2.4. The Contractual Partner must contact the Operator in advance of the booking if, due to disabilities, health impairments or mobility restrictions, certain characteristics, functionalities, facilities or conditions are required or desired by the Contractual Partner, in order to clarify the possibilities of a corresponding provision by the Operator.

2.5. If there is an agreement on the price, consideration and date, the contract between the Operator and the Contractual Partner is concluded upon notification of a valid credit card number and its expiration date and full payment.

2.6. The entire fee for the booked period is due prior to arrival when the (online) booking is made. For arrivals without a reservation, the entire fee must be paid to the Operator upon arrival on site or before moving into the accommodation / using the pitch or other contractually agreed services.

2.7. Bookings of at least 20 guests travelling together are considered a group (hereinafter “group booking”). Every 21st guest will not be charged for such a group booking. A complete list of names of the group members must be sent to the Operator no later than one week before arrival.

2.8. After conclusion of the contract, the Contractual Partner is only entitled to make changes to the contract with regard to the arrival and departure dates or the start and end of the service, the type of accommodation or pitch, the length of stay, booked additional services or other contractual services (rebooking) once per booking and is subject to availability.

2.9. The binding conclusion of the contract results in rights and obligations for the Operator and the Contractual Partner. In particular, by concluding the contract, the Contractual Partner acquires the right to the normal use of the rented rooms or pitch and the facilities of the campsite. The Contractual Partner must exercise their rights in accordance with any camping and/or guest guidelines (house rules), which are brought to their attention separately, and fulfill their obligations in this regard.

§ 3 No right of withdrawal according to FAGG (= Austrian Act on Distance Contracts and Off-Premises Contracts) | Information obligations

3.1. A distance contract is a contract that is concluded between the Operator and a Contractual Partner, who is a consumer, without the simultaneous physical presence of a representative of the Operator and the consumer within the framework of a distribution or service system organized for distance selling, whereby up to and including the conclusion of the contract only means of distance communication are used.

3.2. The consumer may generally withdraw from a distance contract within 14 days without giving reasons. The withdrawal period for service contracts begins on the day the contract is concluded.

3.3. However, the consumer has no right to withdraw from distance contracts for services in the areas of accommodation other than for residential purposes, rental of motor vehicles, delivery of food and beverages and services provided in connection with leisure activities, provided that a specific date or period is contractually stipulated for the fulfillment of the contract by the Operator.

3.4. Payment in distance selling (online business) is made by credit card (Visa, Mastercard) or immediate transfer.

3.5. The contract and all relevant documents shall be sent by e-mail.

3.6. The contract data shall be stored for invoicing purposes and sent to the consumer in the form of an order form.

3.7. The contract language is German.

3.8. Our e-mail address: wienerwald@micampa.com and donau@micampa.com

3.9. The statutory warranty rights apply.

§ 4 Withdrawal from the contract

4.1. The Operator grants the Contractual Partner a right of withdrawal in accordance with the following provisions, provided that it is not a group booking (see points 7 and 4.2).

  • If the contract is canceled up to 14 days before arrival, no cancellation fees will be charged.
  • If the contract is canceled up to 7 days before arrival, a cancellation fee of 50% of the agreed fee will be charged.
  • Cancellations within seven days prior to arrival and no-shows, i.e. no-shows on the day of arrival, will incur full cancellation cost

4.2. For group bookings (from 20 persons; see point 2.7), the following separate provisions apply to the Contractual Partner:

  • If the contract is canceled up to 21 days before arrival, no cancellation fees will be charged.
  • If the contract is canceled up to 7 days before arrival, a cancellation fee of 50% of the agreed fee will be charged.
  • Cancellations within seven days prior to arrival and no-shows, i.e. no-shows on the day of arrival, will incur a full cancellation fee.
  • The group size can be reduced by up to 10% free of charge up to 3 days before arrival.

4.3. Cancellations must be made in writing.

4.4. The right of the Operator or the Contractual Partner to extraordinary termination for good cause remains unaffected. The Operator reserves the right to extraordinary termination, in particular in the event of impossibility of contract fulfillment due to force majeure or other circumstances for which the Operator is not responsible, as well as false statements of material facts by the Contractual Partner at the time of booking (e.g. age information, underage of the Contractual Partner or fellow travelers without parental supervision). Likewise, the behavior of the Contractual Partner on the premises of the entire campsite, which may jeopardize the smooth operation, safety or reputation of the campsite, entitles the Operator to extraordinary termination.

§ 5 Arrival and departure

5.1. Registration at the reception is mandatory upon arrival at the campsite. This also applies to visitors who only access the campsite for a short time. The posted opening hours of the reception must be obeyed. If the reception is closed upon arrival, registration must take place during the next opening hours.

5.2. Pitches may be occupied from 10 a.m. on the day of arrival or earlier depending on availability and must be vacated by 10 a.m. on the day of departure. Late check-out until 4 p.m. is possible on request and for a fee, subject to availability.

5.3. The small bungalows (Tiny Houses) can be occupied from 2 p.m. on the day of arrival or earlier depending on availability, departure must take place by 10 a.m. In the event of late departure, the cost of a further night’s accommodation will be charged.

5.4. In the event of late arrival, the pitch or Tiny House will be kept free until 10 p.m. on the day of arrival. The Contractual Partner may inform the Operator at short notice (by 10 p.m. on the day of arrival) that the arrival will not take place until the next day, but in this case must nevertheless also pay the agreed day of arrival in full.

5.5. Premature departure does not entitle the Contractual Partner to a refund of the fee paid.

 

§ 6 Defects

Any complaints by the Contractual Partner must be reported to the Operator immediately.

§ 7 Liability | Loss | Damage

7.1. The Contractual Partner must treat the inventory and the pitch, facilities and equipment of the campsite with care. He must compensate for any damage caused by him, fellow guests or visitors during his stay.

7.2. The Operator is not liable for theft or damage to the Contractual Partner’s property by third parties. The Operator recommends taking out appropriate insurance.

7.3. The Operator shall not be liable for damages caused by the failure or disruption of the supply of water, electricity or gas or as a result of noise pollution caused by third parties. Furthermore, the Operator shall not be liable for minor negligent breaches of the contract, for damages caused by the use of systems or equipment located on the premises or systems, equipment and precautions that are out of order or out of service. This also applies to minor negligent breaches of the contract by the legal representatives or vicarious agents of the Operator.

7.4. The provision of the campsite pitch does not constitute a safekeeping agreement. The Operator has no duty of supervision. The Operator is not liable for loss of or damage to motor vehicles and their contents parked or maneuvered on the premises of the campsite, nor for bicycles, unless the Operator, its legal representatives or vicarious agents are responsible for intent or gross negligence.

7.5. The liability for valuables brought in by the Contractual Partner, such as pictures, cash, etc., is limited to the amount provided for by law (i.e. EUR 550.00). Valuables do not include items of personal use that serve to satisfy various material and cultural needs, although they may be of high value (e.g. cameras, video cameras, CD players, fur coats, etc.). These items are not to be replaced by the Operator. Items left behind by the Contractual Partner that exceed a value of EUR 10.00 will only be forwarded at the risk and expense of the Contractual Partner upon request no later than 14 days after the stay. Thereafter, the items will be handed over to the lost and found office or disposed of if they have a recognizable value.

7.6. Regular internet use is possible free of charge. The malfunction or failure of the line does not constitute grounds for a reduction in the invoice and the Operator accepts no liability.

§ 8 Selection and use of the parking space

8.1. Without express agreement, the Contractual Partner has no claim to the allocation of a specific pitch or accommodation. The Operator reserves the right to change pitches within the booked category.

8.2. The number of the Contractual Partner’s preferred pitch is either already defined in the camping contract or the selection is made by the Operator on the day of arrival. The Contractual Partner is then not authorized to change the pitch without the consent of the Operator. Only people registered at reception are permitted to use the pitch. The Contractual Partner is not permitted to make any installations, planting or similar design measures without the prior consent of the Operator. The boundaries of the pitches must be strictly adhered to. White markings provide orientation. In cases of doubt, the Operator shall determine the relevant course of the pitch boundaries.

§ 9 Long-term parking spaces

9.1. People who rent permanent parking spaces in a separate area provided for this purpose as part of a special agreement shall pay a flat rate for the parking space.

9.2. The permanent parking spaces are intended exclusively for vehicles. The permanent stay of people is not permitted. However, it is possible to check and service your own vehicle after prior registration at reception.

9.3. The parking space rent under this special agreement is due in full at the beginning of the first rental day for the respective total duration.

9.4. The tenant of a permanent parking space is not permitted to sublet or otherwise use the parking space for commercial purposes. Any violation entitles the Operator to extraordinary termination of the special agreement.

§ 10 Camping regulations | Fire safety regulations | Safety and access to the camping site

10.1. The applicable camping regulations form an integral part of these General Terms and Conditions. They are displayed at the campsite or can be downloaded from the Operator’s website. The camping regulations must be obeyed by the Guests. In the event of gross and persistent violations of the campsite rules by the Guests, the latter may be expelled from the campsite by the Operator. Even in this case, the Contractual Partner has no right to a refund of any (deposit) payments made. In this case, the Operator also reserves the right to assert claims for damages.

10.2. Employees of the Operator and representatives of the authorities or security bodies may enter the area (the parking space) and premises provided to the Contractual Partner if there is a legitimate interest, following prior notification or in the event of imminent danger. In emergencies, the instructions of the Operator’s employees and representatives of the authorities or security bodies must be followed at all times.

10.3. In exercising its domestic authority, the campsite management may refuse to admit persons or expel them from the pitch/apartment if this appears necessary to maintain safety and order on the campsite. Alcoholized guests and visitors are prohibited from staying on the campsite.

During quiet hours (between 10 p.m. and 7 a.m. and between 12 p.m. and 2 p.m. see point 11.1), loud music and noise of any kind is strictly prohibited. The Operator will expel guests who do not comply with the daily quiet times from the campsite on the following day at the latest. Camping fees already paid will not be refunded in this case. The Operator also reserves the right to assert claims for damages in this case.

§ 11 Quiet hours | Noise pollution

11.1. Quiet hours on the campsite are from 12 p.m. to 14 p.m. and from 22 p.m. to 7 a.m.. The use of motorized vehicles is not permitted during quiet hours. Noise pollution such as hammering, disposing of glass bottles in containers, slamming doors, loud music etc. is also prohibited. The Operator reserves the right to shorten the quiet hours in exceptional cases (e.g. for events). This will be published in writing in good time, at least three days before the event, as a notice at reception or in the information box.

11.2. Anyone who persistently violates the quiet hours must – if a warning remains unsuccessful – expect to be banned from the premises (see point 3).

11.3. Disturbing noise must also be refrained from outside the quiet hours. The Contractual Partner must show consideration for other guests. In particular, radios, televisions, music systems and musical instruments, etc. must be used in such a way that the neighbors are not disturbed.

§ 12 Vehicles

12.1. Cars and motorcycles must be parked next to the tent or caravan in such a way that they do not obstruct traffic or neighbors. Only one car is permitted per parking space. Additional cars may be parked in the designated parking spaces.

12.2. The Austrian road traffic regulations (StVO) and a speed limit of 10 km/h apply throughout the campsite.

12.3. Roads must be kept clear or cleared immediately for the arrival and departure of guests.

12.4. If liquid gas is used in the caravan, a valid gas test must be available, which must be presented to the Operator on request.

§ 13 Power supply

The use of the power supply is reserved exclusively for those Contractual Partners who have booked a corresponding parking space. Charging electric bicycles and electric scooters is permitted. The charging of other electric motor vehicles is prohibited.

§ 14 Sanitary facilities | Cleanliness | Water

14.1. Sanitary facilities may not be entered with street shoes and must be left in a clean condition. Children under the age of 10 may only enter the sanitary facilities when accompanied by an adult.

14.1. The use of the showers is permitted daily from 7 a.m. to 10 p.m. The showers are locked outside of these times.

14.2. Fresh water may be taken from the marked areas or, in some cases, from the supply stations on the pitches. It is not permitted to fill pools or water basins of any size via the water stations.

14.3. The discharge of any waste water into the ground, open channels, etc. is not permitted. Waste water may only be emptied into the designated sinks of the sanitary facilities or gray water or chemical toilets.

§ 15 Waste disposal

Garbage and waste must be disposed of separately (residual waste, paper, glass and plastic) and exclusively at the waste disposal site in the containers provided for this purpose. Garbage bags must be tied to prevent soiling and odor nuisance.

§ 16 (Camp)fires | Barbecues | Smoking

16.1. Campfires and open fires are prohibited on the entire campsite.

16.2. Barbecues are only permitted in the designated areas. Embers and fires must be supervised at all times. In the event of an increased risk of forest fires, the groundsman may issue a ban on barbecues. Barbecue areas must be cleared of grates or cleaned immediately after barbecuing and the barbecue area must be left clean.

16.3. Smoking is only permitted on your own pitch and in the designated smoking area. Smoking is strictly prohibited in all accommodation and buildings (sanitary facilities, reception, etc.).

§ 17 Duty to supervise children

Children under the age of 18 have to be supervised by their legal guardians at all times. The Guest must accompany and supervise their children according to their individual abilities, in particular when using the sanitary facilities and on the playground.

§ 18 Dogs

18.1. Dogs are generally allowed on the campsite for a fee according to the price list. However, dogs must be always kept on a leash on the campsite grounds.

18.2. Dogs are not permitted to enter the sanitary buildings and kitchens.

18.3. Dogs must relieve themselves outside the campsite.

18.4. In the event of a breach of the above provisions, the Operator reserves the right to revoke the permission to keep the dog in individual cases and, in particular in the event of a breach of point 3, to claim damages.

 

§ 19 Visitors

19.1. Visitors must register at the reception when entering the campsite. This entitles them to enter the campsite from 7 a.m. Visitors must leave the campsite by 10 p.m. They must comply especially with the quiet hours in accordance with point 1.

19.2. The campsite management or the groundsman are entitled to refuse visitors entry to the campsite or to expel them from the campsite if this appears necessary to maintain safety and order on the campsite or in the interests of other campsite guests. This shall not give rise to any claims on the part of either the visitor or a Contractual Partner.

§ 20 Data protection

The Operator carries out image processing in the general areas without sanitary facilities to guarantee its customers, staff and owners the greatest possible protection and, in the event of an incident, to provide the investigating authorities with information on prosecutable offenses.

The surveillance cameras only record movements in areas that are particularly at risk.

If necessary, the data is viewed by members of our maintenance service providers and the campsite management and is not stored for longer than 7 days. Insofar as the processed data can be traced back to guests personally, they have the right to receive information about this data, to have it corrected and deleted and to have its processing restricted and, if necessary, the right to lodge a complaint with the Austrian data protection authority.

Due to the special nature of accommodation services, the storage and disclosure of the guest’s personal data is essential. The Contractual Partner acknowledges providing the Operator with personal data of the guest or company data required for the provision of the agreed services and accepts the transfer of personal data for the correct execution of the ordered service:

  • Booking platforms that are used to book tourist services
  • Service providers who provide tourism or other services
  • Public authorities and banks, for registration, tax and other legally prescribed purposes

If the data transfer of personal data is not carried out by the data subject themselves, but by other representatives of the Contractual Partner, the Contractual Partner undertakes to inform the data subject of the data transfer to the Operator and of the transfer of the data by the Operator to the categories of recipients described above. The Operator will treat this data confidentially in accordance with the relevant data protection regulations and will only pass it on to third parties if this is necessary for the provision of the brokerage service or if the transfer is required by law. A detailed description of the common rights and obligations as well as a reference to the responsible contact persons for questions regarding data protection can be found in the privacy policy at www.micampa.com/sicherheit.

 

§ 21 Place of performance and payment, place of jurisdiction, partial invalidity

21.1 The place of performance and payment is Vienna. Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws rules of private international law. The place of jurisdiction is the competent court for Vienna, Innere Stadt.

21.2. Any transfer of rights arising from the contractual relationship between the Contractual Partner and the Operator, whether in return for payment or free of charge, requires the express written consent of the Operator.

21.3. Reservations, changes and cancelations of the booking or the contract must be made in writing to be effective.

21.4. Should individual provisions of these GTC be or become invalid, they shall not affect the validity of the remaining provisions. The Operator and the Contractual Partner shall immediately replace the invalid provisions with valid provisions that come as close as possible to the intended purpose and their economic meaning.

Verkehrsbüro Hotellerie GmbH                                                             Vienna, September 2024